FAQ

Got a question? If you don’t see your questions below, ask us directly at support@adinmo.com

General

What payment methods does AdInMo support?

Payment is made monthly as long as your balance is over US $100. If the balance due to you is less than US $100, we’ll hold payment until the amount due reaches US $100.
Payment is normally made via PayPal, but if you are unable to receive PayPal payments we support various forms of direct bank transfer. If you need more information about payment methods, please contact
support@adinmo.com.

Do you support both Android and iOS.

Yes, we support both. Many games use both Android and iOS as platforms.

I’ve integrated the AdInMo SDK into my game, what is the next step in the process/does AdInMo prepare the demand side of things?

Nothing else is required. Our demand will automatically switch on for the game as soon as it goes live.

Can I see more than just impression data on the developer dashboard?

Currently, we only expose the impression data.

How do I delete a game from my dashboard?

Contact us support@adinmo.com and we will do it for you.

How do I delete my AdInMo account?

Contact us support@adinmo.com and we will do it for you.

 

Will advertisements be age appropriate for my game?

Yes, our platform only delivers advertisements relevant to the age rating of your game. We never deliver advertisements for illegal products or services.


I want to use a different PayPal account as my payment method, how do I do this?

Contact us support@adinmo.com and we will do it for you.

Technical

What is the oldest version of Unity that is supported by the SDK?

Currently, the oldest Unity version we support is 2017.1.5f1.

 

Does AdInMo support app-ads.txt?

We do, in fact we highly recommend you implement it, you can find instructions on how to do this on our SDK page under ‘Fraud Management’.

 

I am receiving the error ‘No image data found for key pk_…’

Make sure you have the Adinmo Manager prefab in the root of your scene with your game key.
Both game key and placement must be entered correctly, no extra spaces, etc.

I can’t see any impressions for my game.

It is likely you have released your game as a development build. There are a couple of options for development build when using the AdInMo SDK with Unity:

– Under the AdinmoManager prefab, ensure the ‘Development Build‘ option is not checked when building for release.

Unity Editor has its own development build under File, Build Settings. Ensure the ‘Development Build‘ option is not checked when building for release.

If this does not resolve your issue please contact support here: support@adinmo.com.

 

I can’t find the AdInMo Manager prefab in my assets.

Try re-importing the AdInMo SDK, right click the ‘AdInMo’ folder in your assets and click ‘Reimport’.

If this does not resolve your issue, remove the AdInMo SDK from Unity and import it again by clicking ‘Assets’, ‘Import Package’ then ‘Custom Package’. Ensure all the items are selected in the window that appears and click import.


No advertisements appear when I run my game.

In Unity, ensure there are no spaces in the Game Key and Placement Key field and the keys have been copied correctly.
You can find these keys through the developer dashboard. Follow the steps outlined in our
walkthrough for further information.

Ensure you are using the correct Placement(s) for the Game you created on our platform.


I can’t see the Inspector window in Unity.

From the main menu click ‘Window’, ‘General’ followed by ‘Inspector’ and this should make the inspector window appear.

I’m having issues with Unity/Unity Hub

If you are having issues with Unity and their services contact Unity support.