FrequentlyAskedQuestions

If you can’t find the solution you are looking for, just drop us an email at support@adinmo.com

General

How do I make money?

AdInMo ad placements generate developer revenue on a CPM basis. For every valid impression, you will receive a CPM payout. Use the AdInMo SDK impression checker tool to confirm ad placements in your game are big enough to generate valid impressions and payouts.

When do I get paid?

Payments are monthly as long as your balance is over $100. If the balance due to you is less than US $100, we’ll hold payment until the amount due reaches US $100.

What payment methods does AdInMo support?

Payment is via PayPal, as long as your balance is over US $100. . 

If you don’t have Paypal account and want to discuss alternative payment methods, please contact support@adinmo.com.

Do you support both Android and iOS?

Yes, we support both. Many games use both Android and iOS as platforms.

What is the next step in the process once I have integrated the AdInMo SDK into my game?

Nothing else is required. Our demand will automatically switch on for the game as soon as it goes live.

Can I see more than just impression data on the portal?

Yes, on the Performance page on the portal you can view revenue, impressions and other information for your games.

What is meant by Potential Revenue on the AdInMo portal, performance page?

The ratio of potential vs actual revenue indicates the potential revenue earnings of the impressions generated by your game – in other words how much can be monetized. 

When Actual Revenue is close to Potential Revenue, this means your InGamePlay ad placements are meeting AdInMo’s viewability metrics and your integration is optimized.

Where your Actual Revenue is significantly lower than Potential Revenue, this means some or all of your InGamePlay ad placements are not currently meeting AdInMo’s viewability metrics and therefore your potential earnings are not optimized. Use the SDK debugging tools to check your impressions to help you fix any issues and improve potential revenue. You can read more here.

For further revenue optimization, AdInMo’s in-house game design clinic can review your game and make recommendations on how best to place InGamePlay ads for highest monetization without negative impact on game experience. 

Why can’t I see any impression data on the portal?

Impression data can take up to 24 hours to appear on the portal due to a delay. If, after this time you still cannot see impression data, please contact support@adinmo.com

How do I delete a game or placement?

To delete a game, go to either the overview page or game list and click the bin icon next to the game you wish to delete. Note this will also remove the placements associated with this game.

To delete a placement, go to the game you wish to delete placements for. On the placement list, click the bin icon next to the placement you wish to delete.

 

How do I delete my AdInMo account?

Contact us support@adinmo.com and we will do it for you.

Will advertisements be age appropriate for my game?

Yes, our platform only delivers advertisements relevant to the age rating of your game. We never deliver advertisements for illegal products or services.

How do I get my data onto the new portal?

Follow our guide here, that takes you through the steps required to move your data over.

An email associated with AdInMo belongs to an employee that has left. How do I switch the email to a current employee?

The current employee should firstly create a new account and then contact support@adinmo.com to request account transfer including the following information:

– old email address

– new email address

– company name

– game example on the account.

This may require further authentication.

Technical

Unity

What is the oldest version of Unity that is supported by the SDK?

Currently, the oldest Unity version we support is 2018.4.

I'm getting build errors when building to iOS.

Most recent versions of the Unity SDK does not support armv7.

To resolve this issue, change the ‘Target minimum iOS version’ to ‘11.0’. This setting can be found by going to File > Build Settings > Player Settings > iOS > Other Settings.

I can’t find the AdInMo Manager prefab in my assets.

Re-import the AdInMo SDK, right click the ‘AdInMo’ folder in your assets and click ‘Reimport’.

If this does not resolve your issue, remove the AdInMo SDK from Unity and import it again by clicking ‘Assets’, ‘Import Package’ then ‘Custom Package’. Ensure all the items are selected in the window that appears and click import.

I’m having issues with Unity/Unity Hub.

If you are having issues with Unity and their services contact Unity support.

I need user consent for GDPR, what can I do? (Unity)

In order to comply with GDPR user consent for the data to be collected is required and the consent request must be set by you. You can control if personal data is being collected using three methods via the SDK’s AdinmoManager:


bool GetDataUseConsent()

bool IsDataUseConsentSet()

void SetDataUseConsent(bool consent)

No advertisements appear when I run my game or I receive ‘No Image data’ warning in Unity console.

In Unity, ensure the Game and Placement keys have been copied correctly and your game is set to ‘live’ on the portal.

Make sure you have the Adinmo Manager prefab in the root of your scene with your game key.

If the issue persists, please contact support@adinmo.com

I can’t see any impression data for my game.

Check if you have released your game as a development build. There are a couple of options for development build when using the AdInMo SDK with Unity:

– Under the AdinmoManager prefab, ensure the ‘Development Build‘ option is not checked when building for release.

– Unity Editor has its own development build under File, Build Settings. Ensure the ‘Development Build’ option is not checked when building for release.

If this does not resolve your issue please contact support@adinmo.com

Unreal Engine

I’m having issues with Unreal Engine

If you are having issues with Unreal Engine please contact Unreal support.

What is the oldest version of Unreal Engine that is supported by the SDK?

Currently, the oldest Unreal Engine version is 4.26.2.

No advertisements appear when I run my game or I receive ‘No Image data’ warning in Unreal Engine console.

In Unreal Editor, ensure the Game and Placement keys have been copied correctly and your game is set to ‘live’ on the portal.

Make sure you have the Adinmo Manager in the root of your scene with your game key.

If the issue persists, please contact support@adinmo.com

General

Does AdInMo support app-ads.txt?

We do and recommend all our developers to implement app-ads.txt to help combat ad fraud and improve your monetization (avoid your game being blocked!), you can find more information here.

Why are my placements not generating any valid impressions?

First step is to ensure you are using the latest version of the AdInMo SDK. You can download the latest versions here.

Next, use the debugging tools available to help identify the issue. A common issue is that placements sizes are too small to generate valid impressions. Please read our section on debugging tools and what information it can provide.

If the issue is not resolved or if you have any questions on the issue please contact support@adinmo.com

Does the axis of my placements matter?

Yes, it is important the axis of your placement is correct as it may impact the validity of your impressions.

Please see our documentation for more information.